Etihad Airways
2026
Fare on hold
Designing the post-hold experience for travellers who lock in a fare with a small payment while they decide.
Overview
Case study available on request
This case study is available on request. Email me and I’ll be happy to walk you through it.
The goal was to design how a held fare appears in Manage My Booking across app and web, so travellers who pay a small fee to hold a fare can track their deadline and easily complete their purchase.
hirafareedkapadia@gmail.com
